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    Customer Service
    Customer Service

    Should have any questions that aren't answered by on the website or wish to place an order by phone, you may contact us toll free at (866) MATRIX-3 (7493).

    You can email us 24/7 at sales@matrixracing.com

    Hours of operation are 10am-6pm Pacific Time (excluding holidays and weekends).

    Emails and phone calls received during off hours will be answered as soon as possible.

    Terms of sale
    Matrix Racing's goal is to provide a wide selection of brand-name import performance products at extremely low prices. In doing so, we adhere to the following terms and conditions.
    Sale Terms
    Matrix Racing will process all orders in a timely fashion, but we are not liable for circumstances beyond our control. We will keep you updated if any problems arise. Any type of refunds or returns are subject to the Warranty & Returns policy below. Special orders require a 50% non-refundable deposit. Some parts are sold as aftermarket/show use only. Matrix Racing disclaims liability for use other than intended.
    Refused or Return shipments
    Refused or undeliverable shipments are not grounds for a refund. The shipment, if returned, will be held until a $10 handling fee and funds to cover re-shipping are secured. Please use an address where someone will be available to accept shipment to minimize problems. If an address change occurs during a UPS shipment, through no fault of our own, we charge a $5 change of address fee (this fee is charged to us by UPS).

    *All special ordered items and refused items are subject to a 25% restocking fee

    Shortages
    Please inspect your delivery immediately. We must be notified within 24 hours. Backordered items will ship separately. Please inspect the packing list. If shortages are found, please inspect box for split, crack or tears. If an items is missing, please notify the shipper and Matrix Racing immediately. Failure to do so limits our ability to correct the situation. Shipping companies require immediate notification for inspection.
    Shipping Damages
    Inspect your parcel carefully before signing for the package. Please note any irregularities or damage on the freight receipt. If the package is in good condition, open it immediately and check for hidden damages. If damages are found, please notify shipping company and Matrix Racing immediately. We must be notified within 24 hours. KEEP ALL PACKAGING, INCLUDING SHIPPING CARTON. DO NOT return damaged items without prior approval.
    Shipping Damages
    Inspect your parcel carefully before signing for the package. Please note any irregularities or damage on the freight receipt. If the package is in good condition, open it immediately and check for hidden damages. If damages are found, please notify shipping company and Matrix Racing immediately. We must be notified within 24 hours. KEEP ALL PACKAGING, INCLUDING SHIPPING CARTON. DO NOT return damaged items without prior approval.

    Payments

    1. Checks:

    We accept personal checks, company checks, and cashier's checks for all products. Simply place an online order, and then mail your check with a printed copy of your order confirmation page to:

    Matrix Racing
    9705 Lurline Avenue
    Chatsworth, CA 91311
    Attn: Accounts Receivable

    Please write your order number and email address on the check. Currently we are only able to accept money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check. Returned checks will be subject to the maximum returned check fee allowed by law.

    We process your order after we receive your check. For personal and company checks, we process your order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time payment is received and funds clear.

    Note: Paying by check does slow down your order significantly. If you are in the United States, paying by personal check typically delays your order two to three weeks. Please select another method of payment if you can’t wait this amount of time.

    2. Fax Orders:

    If you are not comfortable with using the cart, you can fax in your online invoice to 818-337-7577. We will process the order and call/email you within questions or concerns

    3. Money Orders:

    We accept money orders for all products. Simply place an online order, and then mail your money order with a printed copy of your order confirmation page to:

    Matrix Racing
    7851 Alabama Avenue, #10
    Canoga Park, CA 91304
    Attn: Accounts Receivable

    Please write your order number and email address on the money order. Currently we are only able to accept money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. We process your order after we receive your money order.

    4. Credit Cards:

    We accept all major credit cards including Visa, MasterCard, Discover, and American Express. There are no credit card surcharges. Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in the time processing the order. Orders that are shipped to an address other than the billing address listed with the credit card company require a temporary, alternate shipping note added to the account. Applying this note may also cause a short delay in processing time as we will need to verify this manually. We must verify and secure funds before shipment is made. This is for your security. Please note that we will only accept credit cards issued by a bank or other financial institution within the U.S., possessions, and Canada with verifiable references. If the bank is unable to provide verification, we will contact you for alternate arrangements. All transactions are subject to verification for safety and security purposes.

    5. PayPal:

    Please note, your order will not be shipped until payment is received and verified from PayPal.com. Please be aware that Paypal payments using E-Check will take 4-5 business days to complete, therefore your pricing and shipment is not guaranteed unless the funds are verified and completed with Paypal. You will be forwarded to PayPal after the checkout process is done to complete payment method using PayPal. Please click \“continue\” on the last PayPal screen when you complete the payment.

    6. Western Union:

    We take Western Union Quick Collect (US) & Quick Pay (International). It’s fast convenient and the costs are low. Orders paid via Western Union will process quicker as there is no wait time like a wire transfer or check or mailed in payment. Please select the Western Union option during check. Click here for more specific information regarding fees and methods to use Western Union.

    Warranty & Returns

    All parts sold by matrix racing are sold on an as is basis, the only warranties applying to these parts are those that may be offered by the manufacturer as limited warranties. Not all parts will fit perfect or perform as desired. This is the nature of aftermarket accessories and parts. We get the best product available (based on personal/customer experience, reputation, etc.). Matrix racing hereby expressly disclaims all warranties either expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose and neither assumes, nor authorizes any other person(s) to assume for it any liability in connection with the sale of these parts. The buyer shall not be entitled to recover from matrix racing any consequential damages, damages to property, damages for loss of use, loss of time, loss of profit, loss of income, any costs of modification/installation, or any other incidental or secondary damages. Parts are aftermarket and are intended for of road use only. Please check your local laws and research the parts you wish to purchase to insure they are the correct items you want to purchase.

    Any cancellations and returns are subject to a 25% restocking fee. We offer only exchanges in the event of defective items. Defective items may be returned for replacement subject to the above BOLD lettering within 21 days and the following restrictions:

    All products must be returned in original condition including packaging, documentation, warranty cards, instructions, and hardware.

    Most lighting and performance products require professional installation to function properly. This can avoid any problems that can often be found with an inexperienced installer of aftermarket products. Installation of items, done improperly, cannot be returned. Additionally, returning an item because one doesn’t know how to personally install it themselves will result in restocking fees and loss of s/h fees. The allowance of a return assumes the item is/was not installed, used, or broken.

    Clearance Items:

    These are products that have discounted due to discontinuation, overstock, or limited promotion. These items are not eligible for refund. Customer may receive store credit if no exchange is available. Customer is responsible for returning products frieght pre-paid and must cover return cost of the exchange.

    Exchanges: You must return the item(s) to MatrixRacing.com first before replacement part(s) will be sent. Tips: do not throw away your original part(s)!

    Products can not be installed or otherwise show signs of wear. No refunds or exchange on any part that has been modified or painted.

    Please read the labels on the boxes when you receive the product. Returning a product that you later found to be the wrong one shipped after you tried installing it is not grounds for a return. You must notify us within 3 days of receipt so we can rectify the situation.

    No cancellations, returns or exchanges are permitted on special order items, custom order items, electronic products, and body kits.

    All returns must be shipped freight prepaid. Returns must be returned through a trackable method and insured. If we cannot verify receipt of the product to us, we can't process the return.

    Returns are shipped via a ground method at our discretion unless the customer pays for the difference for expedited shipping. Prior expedited shipping on the original order has no bearing on the second return method of shipping.

    Any returns found to be non-defective are subject to a handling fee of $10 and and all non-product related fees (shipping, transaction costs, and insurance) are not refundable. If you want your item back, you'll need to pay all shipping and handling costs back to you. No exception.

    If we can not get you a suitable replacement within 3 weeks, we will refund your money less shipping costs.

    Any products returned to us that our not our own is an act of malice and fraud. Some items (and eventually all) contain hidden security identifiers which must be intact when we receive the product. We will not replace or return the product if it is being passed off as one of our own or does not contain the marking. We will report such actions the postal service (for mail fraud), and any applicable local law enforcement. The item sent to us will be disposed of without further recompense.

    All products returned to Matrix Racing must have a Returned Merchandise Authorization (RMA) issued by Matrix Racing. The RMA is valid for 7 days from the date of issuance. Please contact us by phone or email to request an RMA number and return instructions.

    All information submitted to us is private. We do not rent, sell, distribute information to anyone. We respect your privacy.

    All Prices are subject to change without notice. If there is a price variance, will notify you prior to shipping.

    Some items illustrated are illegal on the road, unless specifically stated to be DOT/SAE approved. Those items are only intends for static display vehicles or for off-road racing vehicles. Items are advised to be used only in closed circuit. Public road and Highway uses are strictly prohibited. Please check local laws for applicability.

    Matrix Racing is not responsible for any typographical errors on the description or pricing of products. Due to the large amount of products and frequency of new incoming products, typographical errors can occur. We reserve the right to change price or make corrections without notice.

    You agree that any legal action brought against Matrix Racing shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on Matrix Racing shall be an appropriate federal or state court located in Los Angeles County in the State of California.

    7. Acceptance of Terms and Conditions:

    All orders placed with Matrix Racing (by phone, fax, mail, verbally, e-mail, etc.), either directly or through a dealer, constitute acknowledgment and acceptance of our Terms and Conditions.

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