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    Orders
    Ordering Online

    Follow the instructions above and proceed to our checkout form. You will need to create an account with us which will store your information. Forany future orders, your shipping and billing address preferences can berestored. If you forget your password, you can enter in your email addressand check the "forgot your password?". If you need help, please call us 818-595-0011 or email help@matrixracing.com.

    Ordering by Phone

    We'd prefer online orders for cost efficiency reasons, but we know thatsince our site is under construction, you might not be able to checkoutproperly or may have other problems. You can call us direct at 818-595-0011and submit an order over the phone. We will need to know the item # anddescription. Please read the "payment methods" section belowfor further information. We can be reached Monday-Friday between 10am-5pmPST. If someone isn't available, please leave your name and number andwe will call back. Call backs happen within a few minutes to a couplehours in most cases.

    Ordering by Fax
    You can perform the checkout procedures outlined above and selectthe "mail in" method for payment. You can print out your screenand fax the page to 818-337-7577.
    Ordering by Mail:

    You can perform the checkout procedures outlined above and select the"mail in" method for payment. You can print out your screenand mail the payment to:

    Matrix Racing
    7851 Alabama Avenue, #10
    Canoga Park, CA 91304

    Payment Methods:
    U.S. Residents
    We accept VISA, MasterCard, Discover Card, American Express,and payment from PayPal through verified accounts only. We ourselves arePayPal verified.

    Credit Card and PayPal payments will be shipped to the billing address only. You can call the credit card company and add an "alternate"shipping address which will be verified by us. If someone else is payingfor you, they are technically placing the order and it will be shipped to them.

    We also accept checks or money orders. There is no hold on Cashier's Checks or Money Orders. Please make payable to "MatrixRacing."

    Please allow 10 business days for a personal check toclear. Even if the check cleared your bank and you know it did (becauseyou can call in and check), we have no way of verifying this. Some canclear as fast as 2 days and others can take 14 days. For simplicity'ssake, we have this policy. If you don't want to wait, please select an alternate method of payment.

    COD payments are not accepted as we have several waysto take payments.

    International Orders:

    Cashier Checks, Postal Money Orders, and Wire Transfers are currentlythe only acceptable methods of overseas payments for product. We can notaccept international credit cards until address verification is allowedby overseas banks.
    Note: There may be delay in sending out the shipment while we attemptto satisfy our requirements that the order is valid and no fraudulentactivities are taking place. It's for your protection and ours.

    Shipping & Tax:
    Location

    All orders are shipped from Canoga Park, CA 91304. In limitedcases where we don't have stock on hand, we will drop ship from the manufacturerto save time. This is usually in California.

    Taxes

    Sales taxes are charged to California Residents only. For international orders, we do not charge export documentation fees or taxes. All import duties, brokerage fees, or taxes are the responsibility of the buyer.We cannot mark items as "gift" as we can be fined.

    Shipping Method & International Shipping

    We generally ship most domestic orders over 5 lbs via UPS. Orders under that weight may go by priority mail. This is at our discretion and can be changed when deemed necessary. Oversized or extremely heavy items may not calculate properly. We reserve the right to recalculate shipping manually. We will inform you if there is a change of shipping costs and you can choose whether to proceed or cancel the order. International orders must have specific shipping fees quoted. We ship through USPS Express or UPS WorldWide only. This is necessary to have tracking information. Any of the lesser services have no guaranteed delivery times and usually get lost. We'd like for you to be a happy customer and receive your item vs. waiting for unspecified length of time and in many cases waiting for insurance claims.

    Domestic Handling & Shipping Cost

    The shopping cart is tied in to the UPS system and provides dynamicrates based on weight and zip code. You will be provided shipping methods ranging from Ground, 2 Day, and 3 Day Air.

    Note: Though we try to ensure accuracy with the shipping charges, the shipping calculator may not accurately handle oversize or truck freight orders. In these instances, shipping may show $0, which means shipping will have to be further calculated later. We will advise you of any variance before sending the order or charging any payments.

    Shipping Time

    Shipping time is defined by Time to Process + Shipping Method = Shipping Time. We take 2-4 business days time to process. Your shipping method will define the total time necessaryto get to your doorstep. All times reflect business days (excludes weekendsand holidays). Domestic ground shipments range from 2-8 business days.Please email us at help@matrixracing.com for more information.

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    Matrixracing.com is not affiliated with any of the auto manufacturers listed within this site. All trademarks are the property of their respective trademark holders. No endorsement of this information, services, or products by any company or person is implied.