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    Frequently Asked Questions

    Frequently Asked Questions


    Payments


    Q: How do I order online?

    Q: How do I order by phone?

    Q: What is your address to mail a payment?

    Q: Do you charge sales tax?

    Q: Is your site secure for taking payments?

    Shipping


    Q: How long does it usually take for parts to arrive after being ordered?

    Q: Do you offer will call or local pickup?

    Q: What is the cost of shipping and handling?

    Q: Do you ship/sell to abroad?

    Lighting


    Q: What does it take to have lights custom made?

    Q: Why do new lights often get delayed?

    Q: Why do some lights get changed or discontinued?

    Q:Can I replace only one light if it breaks?

    Q: Why don’t you carry all the styles of lights?

    Altezza Tail Lights


    Q: Are Altezza/euro tail lights legal?

    Q: What causes tail lights to leak and how can I avoid it?

    Q: Is Altezza a brand?

    Q: Do you have Tail lights for a 1987 Toyota Supra?

    Q: I was looking at the 93-01 Subaru Impreza Altezza Tail Lights Carbon Fiber and wondered if there is amber turn indicators for them as I am in Australia

    Q: When it says "1" Altezza Euro Taillights, is the price for one pair or two? Is it one side or both?

    Q: Why has no made any red/clear or altezza lights for the older 1988 Honda Accords?

    Q: Will the 1990 2Dr Integra Altezza tail lights fit in a 1990 4Dr Integra GS and if not do you carry the ones for the 4Dr.

    Projector Headlights


    Q: I was wondering if your 96-98 Honda Civic Projector Headlamp Chrome Housing Clear Lens Dual Halos V2, were sold in pairs or are they individually priced.

    Q: I was wondering what kind of bulbs i could use for the headlights i ordered..they are for a 2001 honda accord dual halo gun metal projector headlights g3. What bulbs come with them..are the white or blue?

    Q: On your site it says that the 2001-02 accord coupe may need slight modification to mount the Blue Ion lens Halo black headlamp housing(sku:HA98PJBBHALO). I was wondering what "slight modification" would entail?

    Q: Any chance of there ever being the carbon headlights (like available for the '97 and up eclipse) being available?

    Q: I received the sentra projector lights and the wires don't match up? Is there instructions?

    Q: I was just wondering if they made halo projector headlights for a 2000-up Nissan Sentra. If they do, do you know where I could get some.

    Q: Who's the manufacture of 99-03 Golf VI Smoked Headlights

    Q: What bulbs are used in Sealed Beam Headlights

    Pricing


    Q: Why are prices so different from site to site?

    Q: Are your prices cheaper because you sell rejects?

    Q: Are your prices in Canadian?

    Dealers


    Q:How can I be a dealer?

    Q:Do you have any dealers in Canada?

    Other


    Q: What is your return policy?

    Q: Do you sponsor?

    Q: Do you sell inner and outer parts of a tail light separetly or only sell them as pairs.

    Answers

    A: Please fax us a copy of your resale and tax license to 818-337-7577. We will contact you within 24 hours (usually the same day if early enough), or you can call us 866-Matrix-3 to follow up.

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    A: We don't have any dealers there, but you can buy directly from us. We can take a wire transfer, Western Union payment, of you could mail a money order. Western Union is probably the easiest and quickest form of payment.

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    A: Follow the instructions above and proceed to our checkout form. You will need to create an account with us which will store your information. For any future orders, your shipping and billing address preferences can be restored. If you forget your password, you can enter in your email address and check the "forgot your password?". If you need help, please call us 818-595-0011 or emall help@matrixracing.com.

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    A:You can call us direct at 866-Matrix-3 and submit an order over the phone. We will need to know the item # and description. We can be reached Monday-Friday between 10am-6pm PST. If you call after hours, please leave a clear message and we'll call you on the following business day.

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    A: Matrix Racing 7851 Alabama Avenue, #10 Canoga Park, CA 91304 Please include your order # as well as your complete contact information (name, address, and phone number).

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    A: We only charge sales tax in the state of California (where we do business from). We do not collect taxes from any other state.

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    A: We use industry-standard SSL to secure and encrypt your credit card and registration information. Additionally, we subscribe to Scan Alert (a hacker monitoring service) to make sure our systems are always secure if new vunerabilities arise.

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    A: Shipping time is defined by Time to Process + Shipping Method = Shipping Time. We take 1-4 business days to process. Your shipping method will define the total time necessary to get to your doorstep. All times reflect business days (excludes weekends and holidays). Domestic ground shipments range from 2-8 business days. We do offer faster processing and shipping. Please call for details 866-Matrix-3 as these methods can not yet be done online. Customers who are local can call us to arrange pickup in Canoga Park, CA.

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    A: Yes, please call us in advance to schedule a time to come by as well as check stock availabilty. Call us 818-595-0011

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    A: The shipping costs will vary depending if you're outside the continental US, using a PO Box, or outside the country. When you checkout from the cart, a sub-total will be shown. Shipping ranges from $6-$35 on most items.

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    A: Yes, we do. Since there is no set shipping fee as it depends on the item ordered, we would have to quote you. Please email us at sales@matrixracing.com. We can only accept international money orders, wire transfers, or Western Union for international transactions.

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    A: The machinery and molds to make the lights are very expensive. The initial buyer, whether it is a company, club, or individual must guarantee the purchase of at least 2000 sets over a 2 year period to have a new model developed. Once enough demand is generated development begins which can take from 6 months to 2 years.

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    A: The most common reasons for new lights to be delayed are: DOT approval, DOT required redesign, electrical wiring problems, demand has dropped, labor strikes, shipping delays, manufacturing defects in fit and finish, shipping damage, customs problems, and natural disasters. The manufacturer provides a date that they expect the lights to be delivered for distribution, but not including any of the unforeseen events listed above.

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    A: Lights are changed or discontinued when one of the following occurs: A specific design is no longer a good selling design, The DOT requires a change to make them legal, or an inherent design flaw causes a high rate of failure.

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    A: Usually you can’t. Euro tail lights are only sold in complete sets from the manufacturer. Occasionally a freight company will damage a set in transit which leaves single good lights. You may want to check with a large direct warehouse shipping department if you need only one. You may get lucky and fine one. Expect to pay half the value of a full set.

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    A: There are about 600 different euro tail lights made by the 5 manufacturers. We can order any style of light that we don’t have in stock, and in most cases we’ll ship it to you in a matter of days.

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    A: Most are perfectly legal but not all. To be legal the lights must meet and have the Department of Transportation’s FMVSS108 certification. Just saying DOT on the lens doesn’t make the lights street legal. All legal lights are registered by factory part number with the DOT.

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    A: There are several reasons that lights leak. Some are defects in the lights and some are install or abuse errors. Some defects to look for are: poorly sealed lens, missing seal around lock cylinder, and cracks. Some install errors to avoid: blocked air vent holes, Improperly installed tail light gasket/seal, moisture inside the vehicles trunk area, bulbs not installed all the way, Submerging the lights when launching a boat.

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    A: No, ‘Altezza’ is not a brand. Altezza is a nickname widely used to describe all euro style tail lights (clear lenses). The Lexus is300, or Lexus Altezza, was the first car to come with tat style of lights and the name stuck. APC, Crystal Eyes, KS, TYC, and YD are the five companies that make Euro tail lights. All other brands re-box lights from these five companies.

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    A: Most of the Altezza lights do not come with amber indicators. A very limited amount, specifically from Carwear, can be found with these indicators. Unfortunately, they do not make the application you have.

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    A: The prices quoted are for a complete set. A set is comprised of the pieces shown in the picture (which is generally the amount of lights that it takes to replace your stock ones). Some sets, though, may not fully replace all your lights (ex. 93-97 Toyota Corolla - can be bought as a two piece set with no center piece). None of the lights are incomplete unless it's specifically refers to one side, like a "left" or "right" only.

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    A: So far, no word yet if these are being made. If they appear, will post them.

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    A: Manufacturers will typically make lights if they feel that they can recover their costs (tooling, marketing, shipping, etc). Usually, the more popular cars (in terms of volume and year spans) will have lights made first. We don't know when there are plans to make this light, but if they should appear, will put them up right away.

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    A: The 90-93 Acura Integra does not yet have 4 door lights made for it. The 2 door one are different.

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    A: All projector lights are sold in complete pairs, left and right.

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    A: The bulbs are H3 (low) and H1 (high). The bulbs are stock color. You can request to upgrade to a hyperwhite bulb at an additional cost.

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    A: Some Accord have two of the mount holds slightly offset from the earlier year. Some customers have reported having to drill a new hole. Others have had no problems. Since it's not consistent, we make the disclaimer just in case.

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    A: Manufacturers have yet to make a 95-96 version of the projector light. The 97-99 will fit, but they will have gaps. The difference between the two years is that the front bumper cover is different. If you change your front bumper cover to a 97+ year, it will fit perfectly.

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    A: The 95-99 Sentra Projector lights will not fit directly to the stock car as they are made for the Asian market. We do have limited instructions on how these work, but it's best to take these lights to a professional for installation. We can email instructions to those that have purchased the lights from us.

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    A: So far, no one makes them. The only ones we carry are the JDM style type without the amber reflectors in both chrome or black housing.

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    A: These are made by the OEM manufacturer DEPO. The make stock replacement lamps for nearly all the major car manufacturers.

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    A: All sealed beam lights/projectors use standard H4 replacement bulbs. We sell aftermarket ones or you can get them from a local autoparts store.

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    A: Resellers receive different pricing depending on the volume they purchase. The more they buy the more they save. Additionally, a manufacturer may have a close-out which affects the one-time price they receive on a particular item.

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    A: No, we do not sell rejects. No tail light manufacturer knowingly sell defective products. They destroy all flawed tail lights discovered during manufacturing. Companies selling at lower prices are buying at a lower cost or have smaller markups than others. Don’t be fooled by companies who tell you others sell defective lights – it’s not true. Yet others try to say their competitors are not an “authorized distributor.” None of the manufacturers authorize distributors – companies sell the lights or they don’t.

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    A: The prices listed are USD. You can find out what the CAD amount is by going to www.xe.net. Their exchange rate is a very good approximation. Also note, for Canada deliveries, we charge duties, customs, and brokerage fees upfront. This is your "landed" price, which means you don't pay anything once it crosses the border. Call or email us for more details.

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    A: Any cancellations and returns are subject to a 25% restocking fee. We offer only exchanges in the event of defective items. Defective items may be returned for replacement subject to our terms in conditions. Click the "policy" link at the bottom of the page for further information.

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    A: At this time, we aren't offering any sponsorships. .

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    A: It's 30 days for defective items. A product cannot be in any way damaged. Only the defect that was told to us can be present.  Shipping and handling costs are not refundable except in the case where we ship the wrong item. There is also a restocking fee for anything found not to be defective. Please see our "Policy" link at the bottom of the page.

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    A: We can only sell aftermarket performance lamps in complete pairs. The manufacturers do not sell individual pieces on a wholesale basis, so they can only be sold as complete sets.

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    Matrixracing.com is not affiliated with any of the auto manufacturers listed within this site. All trademarks are the property of their respective trademark holders. No endorsement of this information, services, or products by any company or person is implied.